The Operations Plan

So that service users get all the benefits of the preliminary planning work, a detailed Operations Plan is produced prior to the agreement to proceed with a project.  This is an agreement with our Operations Partners (those that will manage our houses and act as service providers to the service users) and specifies who will do what, at what costs, to what standards and at what frequency.  The Operations Plan also defines how this work will be measured, how it will adapt to improvements and opportunities so that the project evolves in response to experience and inputs from our Evaluation Partner.

Our Operations Plans further evolve during the first 12 months of a project, after which they become "how to do it manuals" that can be updated as necessary and finally offered in the public domain when it is time for the replication phase.  The Operations Plan is often a useful component along with case studies that we use as part of our final objective of changing public policy.